No, you should not provide us with any access details. You only need to ingest a small portion of code into the pages you want the live chat widget to be active on (or ask your site admin to do so). Our technical team will gladly assist if you should require any support during this process.
This is a part of our fast and free onboarding process.
You only pay for the upcoming 30 days according to the plan of your choice. In case you need to change the service plan during this period, please contact our support team for a new quote. We also offer special pricing for annual plan with up to 50% of your payment in services rebate – this way you get even more value while planning long term.
We realize that some of our customers may have preferences towards a certain style of work. Since our live chat agents are people, not bots – ambiguities may occur at times, in which case we enable you to flag any conversation that doesn’t meet your expectations for a review to our team leaders to analyze and make necessary improvements. You can also request to change an assigned agent if necessary.
We accept credit cards and PayPal. If your payment exceeds $1000, we can also receive a wire transfer in USA and Europe. If you require an alternative payment method, please contact our support team and we will work out a solution.
In case you need to terminate our service agreement, we will refund the money for the services you haven't used. This covers both the current balance and the fees for an upcoming month if request is past the monthly payment date.
We hope this never happens, but we always respect your choice.
Onboarding a new client is a time and resources consuming process, and sponsoring trials will derail our focus from the core business. However, we realize the importance of testing SupPROS service in action before making long-term commitments. For this purpose we offer a flexible $30 taster package with 15 conversations included that allows you to see how the service works before switching to one of the more suitable packages based on your business needs.