SupPROS (Excellence Support Service or Superb Support Service) was founded on the 14th of Febriary2015 (Saint Valentine’s Day) in Vinnytsia, Ukraine. The main idea behind SupPROS is to serve customers with inspiration and professionalism. We have chosen a very picturesque location in the very heart of Europe, town Vinnytsia, the hub of IT engineers and English-speaking representatives from all over the world.
Our widget connected to personal cabinet within the administrative area of the website helps to track the most important parameters such as response time, repeat count of a customer request, customer feedback. Additionally, business has full access to the transcripts of conversations with visitors on their websites. SupPROS has agents who are available 24/7 and they can handle all the questions pertaining to running an online store successfully.
They are taught how to upsell and cross-sell and they do such things with a blink of an eye, nearly automatically! The reason is simple, they have been taught to be the first-rate specialists on demand and still they are being taught every month with training sessions and seminars, English lessons and practical tasks, the agents are striving for perfection in the daily endeavors. Isn’t it marvelous! SupPROS is in the avant-garde of technological achievements and state-of-art technologies of our digital era.
Currently, we are working on automated sells via intelligent chat bots to deliver error-free customer support service according to the prerequisite algorithms that have been developed in the social networking websites such as Facebook, Medium etc.
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SupPROS has been made with love and care for customers around the globe!